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Frequently Asked Questions

How long will it take for my order to come?

We aim to ship your order within 24 hours, Monday to Friday. We ship via either Royal Mail Second Class or the courier Hermes depending on the weight and size of your order. Both methods can take approximately 3 to 5 working days to arrive.

Has my order been processed?

You will receive an email confirmation to show that your order has been received and we will process the order shortly after we receive it. If you haven't received the order confirmation, please contact

Can I cancel and refund my order?

Please view our refund policy here.

Can I collect my order rather than pay for delivery?

Yes you can book a collection slot and your order will be made available for you. 

If you have any further questions please do get in touch with us but please allow us some time to respond, we might be outside feeding the menagerie or watering the plants, we promise we're not ignoring you.

You can .....

Email us: We will be able to respond to you Monday to Friday, 9.00am until 5.00pm.

Address: Fork Handles Farm Shop, Penybryn, Llangedwyn, Oswestry, SY10 9LB, GB.

Alternatively, use this contact form and we will get back to you as soon as possible.

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